Royal Primary Care Ashgate – Royal Primary Care

Contact details

Call us: 01246 748000

Lines open 8am to 6pm

Contact us online:

The appointment requesting function will be available 6pm to 11:59pm Monday to Friday. Requests for prescriptions, sick notes and all other queries will be available Monday to Sunday 24/7 for your convenience.

If you wish to request an appointment within 2 weeks, please revisit the page again when the Medical Request function is open or alternatively, you can ring the practice after 10:30am if you do not require a same day appointment.

We respond within working hours, 8am to 6.30pm Monday to Friday, and we aim to respond as soon as possible.

Follow this link to order a repeat prescription using Systmonline

How to get here

You can plan how to get here on this useful service Traveline.

Staff training dates

Once a month the Practice is closed for an afternoon of training, this is called a QUEST session. These are important opportunities for staff training and are fully supported by the Integrated Care Board (ICB). Training is for all staff members and covers clinical and non-clinical topics. On a QUEST day all the practice buildings and telephone lines will close at 1pm.

The remaining QUEST dates for 2025 are as follows:

9 July
10 September
8 October
12 November

Bank holiday closures

Our practices will be closed on the following dates unless otherwise stated. Any prebooked routine appointments scheduled to happen during these times as part of our Enhanced Access will go ahead as planned.

1 January – New Years Day
18 April – Good Friday
21 April – Easter Monday
5 May – Early May Bank Holiday
26 May – Spring Bank Holiday
25 August – Summer Bank Holiday
25 December – Christmas Day
26 December – Boxing Day

If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

For feedback or complaints

Please see our feedback page.

Royal Primary Care Ashgate practice boundary:

Please use the postcode checker map below to see if you live within the practice boundary.