The quickest and easiest way to contact us about your health problem is using an online form.
- Click the online request link for the surgery you are registered with.
- Enter your personal details.
- Type in your health/admin problem and send your request to us.
- Wait for us to get in touch with you.
Our online form is open Monday to Friday, from 7am to 6.30pm:
- 7am to 4pm – for all medical and admin requests
- 4pm to 6.30pm – for admin and non-urgent medical requests only.
Select your surgery to submit an online request:
Submit an online request here if you are registered with our Grangewood, Inkersall or Rectory Road surgery.
Submit an online request here if you are registered with our Ashgate, Holme Hall or Whittington surgery.
Submit an online request here if you are registered with our Clay Cross or Grassmoor surgery.
Our online form is provided by a company called Anima. For questions and support, visit our Anima Frequently Asked Questions webpage.
Requesting help with your health problem
Our medical and admin request system uses a process called total triage. This means you will need to send us your request first, which is reviewed by our triage team made of clinicians and senior admin staff. Our triage team will decide what care you need for your health problem, ensuring we can offer appointments to patients who need them most.
To request help with a health problem, or to submit an admin request:
- Submit an online request form (Monday to Friday – 7am to 4pm for all requests, 4pm to 6.30pm for admin and routine requests only)
- Phone us on 01246 748000 (Monday to Friday – check our opening times)
- Visit us and speak with a receptionist (Monday to Friday – check our opening times)
When you contact us, we will ask what you need help with. After you submit a request online or on the phone, our triage team will look at the information you give us and decide the best next step for you. This might be an appointment, immediate medical advice, a referral or a request for more information from you.
We will then call or message you with what we will do next for your problem.
Managing your health online
There are several ways you can manage your information, appointments, prescriptions and more online.
You can use our online form for:
- Requesting medical care, such as a GP appointment
- Sick notes
- Admin queries
- Referrals or follow-up questions.
You can use the NHS App or NHS website for:
- Sending us a medical or admin request with our online form (NHS App only)
- Checking and cancelling appointments
- Ordering repeat prescriptions
- Viewiewing your health record, including GP/hospital letters and vaccinations
- Checking test results
- Online health advice from NHS 111
- Finding other local healthcare services.
You can also use the Derbyshire Medicine Order Line online for:
- Requesting or reordering repeat prescriptions.
Read more about managing your health online.
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- Click on the link provided in your appointment confirmation or reminder text message
- Use the NHS website or the NHS App
- Call the practice and use our cancellation line (check our opening times)
- Use other online services such as Airmid or SystmOnline.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Extended Access Hours
As a Royal Primary Care patient you may be able to book routine appointments outside of our usual working hours, from 6.30pm to 8pm on Mondays to Fridays and from 9am to 5pm on Saturdays.
The Enhanced Access Service aims to make it easier for patients to get a routine appointment with a GP or other health professional by providing additional appointment times in the early mornings, evenings and on Saturdays. These appointments are delivered in-house at one of our surgeries.
Please note this is NOT a drop-in or emergency clinic. We are unable to see patients who do not pre-book.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs – for example, if you can’t access your phone at a certain time
- If you would like a chaperone present (please make this request at the time of submitting your appointment request).
If you are housebound and need an appointment, we can arrange a home visit. We will phone you first to understand what you need.
To request a home visit, please make us aware when you are submitting an online request or when you speak to a receptionist.
You can also visit the surgery and speak with a receptionist, Monday to Friday (check our opening times).