Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using the Medicines Order Line on 01246 588860 between 8am and 4pm (Monday to Friday – not including Bank Holidays)
- using the Medicine Order Line online ordering form
- using your NHS account (through the NHS website or in the NHS App)
- using your Systmonline account
- use our repeat prescription request form (AccuRx), available 24 hours per day 7 days per week.
- using your Airmid account
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone to speak to one of our prescription clerks after 10am on 01246 748000
Hospital requests
When you are discharged from hospital you should normally receive 7 days’ supply of medication.This will include the medication which you require after your treatment.
The hospital may provide you with a yellow discharge letter for medication they would like you to request from your GP. Please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Please ensure your name is on the yellow discharge letter to ensure we can process the request for you.
Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The practice will endeavour to issue your prescription within 48 hours, but it cannot be issued until your medical details are checked by the doctor.
The doctors will review your medication regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
If you do not attend for your medication review after 3 notifications you will not be able to order repeat prescriptions
Find out more about prescription charges (nhs.uk).
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.