Appointments

We are now using Anima for all patient medical and admin requests.

It’s quick and easy to use – just click on the Anima link for your surgery and enter your key personal information to get started.

For queries and support, visit our Anima Frequently Asked Questions webpage

Requesting appointments

To request an urgent or routine appointment:

When you get in touch, we’ll ask what you need help with. Our clinician-led triage team will use the information you give us in your request to choose the most suitable outcome for you, whether that be an appointment or other medical advice.

At a suitable time, we will then contact you (via your stated preferred method of contact, when possible) to let you know whether we want to offer an appointment, offer medical advice or request more information from you. You don’t need to worry about missing a call or text from us – we won’t tell you to submit a new request and you can respond to us when convenient for you.

Managing your health online

There are several ways you can manage your information, appointments, prescriptions and more online.

Use Anima for:

  • Requesting appointments
  • Repeat prescriptions
  • Sick notes
  • Admin queries
  • Long-term condition reviews
  • Referrals or follow-up questions.

Use the NHS App or NHS website for:

  • Viewing your health record, GP/hospital letters and test results
  • Ordering repeat prescriptions
  • Checking/cancelling appointments
  • Finding other local healthcare services

Read more about managing your health online.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

To cancel your appointment:

  • Click on the link provided in your appointment confirmation or reminder text message
  • Use other online services such as Airmid or SystmOnline.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Extended Access Hours

As a Royal Primary Care patient you may be able to book routine appointments outside of our usual working hours, from 6.30pm to 8pm on Mondays to Fridays and from 9am to 5pm on Saturdays.

The Enhanced Access Service aims to make it easier for patients to get a routine appointment with a GP or other health professional by providing additional appointment times in the early mornings, evenings and on Saturdays. These appointments are delivered in-house at one of our surgeries.

Please note this is NOT a drop-in or emergency clinic. We are unable to see patients who do not pre-book.

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs – for example, if you can’t access your phone at a certain time
  • If you would like a chaperone present (please make this request at the time of submitting your appointment request).

If you are housebound and need an appointment, we can arrange a home visit. We will phone you first to understand what you need.

To request a home visit, please make us aware when you are submitting an online request on Anima or when you speak to a call handler or receptionist.

You can also visit the surgery and speak with a receptionist, Monday to Friday (check our opening times).

Date published: 20th September, 2023
Date last updated: 13th October, 2025